Nexa Lab Blog – Autotask may have been a go-to choice when we talk about professional service automation (PSA) software. However, some of you might want to look for some Autotask alternatives first.

The reasons can vary, and that does not mean that Autotask is not a good product.

Maybe you want to look for a better feature? Better pricing? Or maybe your managed service provider (MSP) business needs some specific features that Autotask doesn’t have to offer.

So, what are the Autotask alternatives in 2024? Let’s explore some of the best options.

But, before we jump into the list, let’s refresh our memory a little bit about what Autotask is.

What type of software is Autotask?

Autotask is professional services automation (PSA) software designed for managed service providers (MSPs) and IT professionals.

It offers a comprehensive suite of tools for managing various aspects of IT service delivery, including ticketing, project management, time tracking, billing, and customer relationship management (CRM).

Autotask aims to optimize workflows, improve efficiency, and provide insights into service delivery performance.

The software integrates multiple functions into a single platform, which can help IT teams manage their daily operations effectively. It offers features such as service desk management, resource scheduling, contract management, and reporting capabilities.

Autotask offers cloud-based software solutions, making it accessible from anywhere.

As long as you have an internet connection and a powerful enough computer to run a browser, then you can have Autotask up and running. However, they don’t have an on-premises installation option, which can be a turn off for some.

Why Should You Consider an Autotask Alternative?

While Autotask offers a complete set of features, that doesn’t mean it’s the perfect solution for every business.

Like we’ve mentioned before, there can be many reasons to consider an alternative.

Price can be a strong motivator to consider an Autotask alternative. Maybe you just started your MSP business, so a software solution like Autotask feels too much and you want to look for cheaper alternatives.

Aside from that, some common reasons for seeking alternatives include:

• Cost considerations: Autotask’s pricing structure may not be suitable for all business sizes or budgets. Some alternatives might offer more flexible pricing options or better value for specific use cases.
• Feature set: While Autotask covers many bases, you might find that certain alternatives offer specialised features that better align with your specific business processes or industry requirements.
• User experience: The interface and usability of Autotask may not resonate with all users. Some teams might prefer a more intuitive or modern user interface offered by other solutions.
• Scalability: As your business grows, you might need a solution that can more easily scale with your evolving needs. Some alternatives might offer better scalability options or performance for larger operations.
• Integration capabilities: While Autotask offers integrations, you might require better compatibility with other tools in your tech stack. Some alternatives might provide more extensive integration options or easier customisation.

So, what are the good alternatives to Autotask? Let’s jump into the list!

Top 5 Autotask Alternatives for IT Service Managers

ConnectWise Manage, Kaseya BMS, SolarWinds MSP Manager, Freshservice, and ServiceNow are some of the best Autotask alternatives on the market, according to GetApp. Let’s get to know more about these top 5 options and how each offers unique benefits to meet your needs.

1. ConnectWise Manage

ConnectWise Manage is a comprehensive PSA solution that offers a wide range of features for IT service providers.

It provides tools for managing tickets, projects, time tracking, billing, and customer relationships. ConnectWise Manage is known for its powerful reporting capabilities and extensive integration options with other ConnectWise products and third-party tools.

If you are an MSP that handles complex, long-term projects alongside regular support tasks, then ConnectWise Manage can be your best option. With their resource management tools, it can help optimize technician utilisation and improve overall efficiency.

Pros:

• Extensive feature set covering all aspects of PSA
• High level of customisation and flexibility
• Strong integration capabilities
• Robust reporting and analytics

Cons:

• Steeper learning curve due to complexity
• Can be overwhelming for smaller MSPs
• Pricing structure might be complex for some
• May require significant time investment for setup and configuration

More on Nexalab’s blog: Autotask vs ConnectWise, Which One is the Best PSA Software?

2. Kaseya BMS

Kaseya BMS (Business Management Solution) is another popular Autotask alternatives.

It offers a comprehensive set of tools for managing IT services, including ticketing, project management, time tracking, and billing. Kaseya BMS is part of the larger Kaseya ecosystem, which can be advantageous if you’re already using other Kaseya products.

This software offers an intuitive user interface, which many users find easier to navigate compared to some competitors. Kaseya BMS also has strong automation capabilities, helping to automate repetitive tasks.

Pros:

• User-friendly interface
• Strong automation capabilities
• Robust contract management features
• Good integration with other Kaseya products

Cons:

• Some advanced features may require additional configuration
• May not be as feature-rich as some competitors in certain areas
• Customer support quality can be inconsistent, according to some users
• Reporting capabilities, while good, may not be as advanced as some alternatives

3. SolarWinds MSP Manager

SolarWinds MSP Manager is a cloud-based PSA tool designed specifically for managed service providers.

It offers a straightforward, easy-to-use interface that focuses on essential features without overwhelming users with complexity. This makes it particularly suitable for small to medium-sized MSPs or those looking for a more streamlined solution.

Like any other PSA software, SolarWinds provides solid features like ticketing, scheduling, and billing functionalities.

Its mobile app is well-regarded, allowing your IT teams to easily manage tickets and track time while on-site with clients.

The software also offers good integration with SolarWinds RMM (Remote Monitoring and Management) tool, providing a cohesive solution for MSPs using both products.

Pros:

• Simple and intuitive interface
• Quick setup and minimal training required
• Strong mobile app for field technicians
• Good integration with SolarWinds RMM

Cons:

• May lack some advanced features needed by larger MSPs
• Limited customisation options compared to more complex alternatives
• Reporting capabilities may be less comprehensive than some competitors
• May not be suitable for MSPs with complex workflows or needs

4. Freshservice

Freshservice is an ITSM (IT Service Management) solution that offers a modern, user-friendly approach to managing IT services.

While it’s not exclusively designed for MSPs like some other alternatives, it provides a versatile set of features that can be customized to various IT service delivery models.

An intuitive and clean interface is one of Freshservice’s strong selling points.

It offers strong ITIL (Information Technology Infrastructure Library) aligned processes, making it suitable for organisations that follow ITIL best practices.

Freshservice also provides solid ticketing, asset management, and change management capabilities.

Its self-service portal and knowledge base features can help reduce the volume of support tickets by enabling users to find solutions independently.

The software also offers good automation capabilities, allowing you to streamline workflows and reduce manual tasks.

Pros:

• Modern, user-friendly interface
• Strong ITIL alignment
• Excellent self-service and knowledge base features
• Good automation capabilities

Cons:

• May lack some MSP-specific features
• Can be more expensive for larger teams
• Some users report limitations in customisation options
• Reporting features may not be as comprehensive as some alternatives

5. ServiceNow

ServiceNow is a powerful, enterprise-grade ITSM platform that offers extensive capabilities beyond basic IT service management.

It provides a comprehensive suite of tools for managing IT services, including incident management, problem management, change management, and asset management.

One of the key strengths of ServiceNow is its flexibility and customisation capabilities.

The platform can be tailored to fit complex business processes and integrates well with a wide range of other enterprise systems. It offers strong workflow automation features, allowing you to streamline and optimise various IT and business processes.

As one of Autotask alternatives, ServiceNow provides robust reporting and analytics capabilities, offering deep insights into service performance and trends. Its self-service portal and knowledge management features can significantly reduce the volume of support tickets and improve user satisfaction.

Pros:

• Highly customisable and flexible platform
• Extensive feature set suitable for complex enterprise needs
• Strong workflow automation capabilities
• Robust reporting and analytics

Cons:

• Can be complex to implement and manage
• Generally more expensive, geared towards larger enterprises
• Steep learning curve for administrators and users
• May be overkill for smaller MSPs or those with simpler needs

Remember, when choosing among these Autotask alternatives, it’s crucial to weigh these pros and cons against your specific business needs, technical requirements, and budget constraints. Consider taking advantage of free trials or demos to get a hands-on feel for each solution before making your decision.

More on Nexalab’s blog: Autotask Integrations 101, Benefits and Best Practices

Conclusion

Choosing the right alternative to Autotask depends on your specific business needs, budget, and technical requirements. Each of the alternatives discussed – ConnectWise Manage, Kaseya BMS, SolarWinds MSP Manager, Freshservice, and ServiceNow – offers unique strengths and potential drawbacks.

Investing in PSA software is a smart move for any MSP looking to improve their operational efficiency.

However, to get the most out of your PSA, it needs to work with your other tools. And this is the end of our discussion about Autotask Alternatives.

Nexalab’s App Integration Services can help you connect your PSA with other essential platforms, like CRM software, for example. This means you get a complete view of your operation, automate repetitive tasks, and personalise your customer interactions. It’s a solution that helps you get the most out of your PSA investment. Contact Nexalab today to explore how App Fusion can drive your business forward.