Nexa Lab Blog – Datto Autotask has become one of, if not the only, the most well-known professional service automation (PSA) software for managed service providers. Learn about Autotask PSA pricing and everything you need to know before investing.

Because Autotask PSA provides a variety of functions, including project management, invoicing, reporting, and ticketing, it is able to meet the unique requirements of Managed Services Providers (MSP). The fact that they also provide capabilities like automation and integration, which improve processes and boost MSPs’ productivity, makes it even better.

However, while being so important, Datto Autotask PSA comes with a notable caveat; it is quite hard to estimate how much the software costs.

That raises the question, “How much does this software actually cost?” among many MSPs who would like to use it. Are there any pricing tiers offered by Autotask PSA for prospective MSPs with smaller teams?

Today, we are going to explore Autotask PSA pricing. To start the topics, let’s get to know about the Autotask PSA pricing model first.

Autotask Pricing Models

Autotask PSA itself using the pay-as-you-go pricing models. It means that you only pay for the features and services you actually use, making it a flexible option for MSPs of all sizes.

Unfortunately, Autotask is actually not quite that transparent on the pricing side.

If you go check Autotask official pricing page, you won’t see how much the price starts at and don’t even know how they measure the price; does it charge per user per month? Or is it based on the number of clients managed? Or a feature requested?

They only mention that they have simple pricing without any hidden charge and personally customize their pricing to increase margins and drive MSP profitability.

This lack of transparency can make it difficult for you to accurately budget for the software.

So to discover this, we scour through some sites and Reddit posts.

According to Selecthub, the Autotask price starts at $50 per use per month. In their review, they also say that Autotask can provide you with a free trial that you can request for free. However, Selecthub does not mention any details about how the pricing can increase.

Some Reddit users in a post also said that Autotask Pro is roughly $100 per user, pointing out that the pricing is a “very rough estimate.”

So, to answer about the Autotask PSA pricing model, let’s just assume that they provide custom pricing that will be different for each company size, request, and demand.

More on Nexalab blog: What is Autotask PSA? A Guide for MSPs

Factors Influencing Autotask PSA Pricing

Using that assumption above, it means that there will be many factors that come into play to determine the cost of your Autotask PSA.

One thing that maybe we can agree on for sure is the number of users. Since many reviews say it charges you per user per month, it means the cost will increase as your team grows.

Then, since we are talking about custom software here, it means the features and modules you request also impact pricing.

Autotask offers a wide range of functionalities, from basic ticketing and time tracking to advanced project management and business intelligence tools. The more extensive the feature you request, the higher the cost.

Your chosen deployment model affects pricing as well.

Autotask provides both cloud-based and on-premises solutions. While cloud-based options often have lower upfront costs and easier maintenance, on-premises deployments may offer more control and customisation options.

The length of your contract can also influence pricing. If you are quite familiar with many software-as-a service pricing models, you’ll probably be aware that many of them provide a cheaper price if you opt for a longer subscription.

So, when you consider talking with Autotask PSA pricing sales, don’t forget to ask for more favourable rates if you opt for longer-term commitments.

Another thing that can impact pricing is the integration module. If you need Autotask to integrate with other tools in your tech stack, there may be additional costs for connectors or custom integration development.

Also, since the integration process can be quite technical, you should also consider a budget to hire an expert. Nexalab can be an example of an integration expert that you can consider reaching out to for assistance with Autotask PSA integration.

Autotask Pricing Tiers Breakdown

Autotask’s PSA pricing tiered structure offers different levels of functionality to suit various MSP needs and budgets. While specific pricing details may vary, understanding the general tier structure helps you identify the most appropriate option for your business.

The entry-level tier typically includes core functionalities such as basic ticketing, time tracking, and simple reporting. This tier is suitable for small MSPs or those just starting with professional service automation (PSA) tools.

Mid-level tiers often incorporate more advanced features like project management, resource allocation, and enhanced reporting capabilities. These tiers cater to growing MSPs that require more comprehensive tools to manage their expanding operations.

The highest tiers provide access to the full suite of Autotask features, including advanced business intelligence, complex workflow automation, and extensive integration options. These tiers are designed for large or mature MSPs that need powerful tools to manage complex operations and drive strategic decision-making.

Enterprise-level tiers may offer additional benefits, such as dedicated account management, priority support, and customisation options. These tiers are tailored for MSPs with sophisticated needs and those seeking a high level of personalised service.

Additional Costs and Services

Beyond the base pricing for Autotask licences, you should be aware of potential additional costs and services that may impact your overall investment in the platform.

Training and onboarding services are often crucial for successful Autotask implementation.

While some basic training may be included in your package, more comprehensive education programs or personalised onboarding assistance may incur extra fees.

Data migration is another area where you might encounter additional costs, especially if you’re transitioning from another PSA tool. The complexity of your existing data and the level of assistance required for migration can influence these expenses.

Customisation and development services may be necessary if you need Autotask to align closely with your unique business processes. These services can range from simple workflow adjustments to complex custom integrations, each with its own associated costs.

Support tiers can vary, with basic support often included in standard pricing. However, if you require premium support with faster response times or dedicated resources, you may need to budget for higher-tier support packages.

Add-on modules or integrations might be priced separately from your core Autotask license. These could include specialised tools for quote and proposal management, advanced security features, or integrations with third-party applications.

Regular software updates and maintenance are typically included in cloud-based deployments. However, if you opt for an on-premises solution, you may need to factor in costs for ongoing updates and infrastructure maintenance.

Professional services for optimisation and consultation can provide value by helping you maximise your Autotask investment. While these services come at an additional cost, they can lead to improved efficiency and return on investment in the long run.

More on Nexalab blog: Top 5 Offline CRM Software That Can Help Your Business Operate Without Internet

Conclusion

So that’s all you need to know about Autotask PSA pricing. Although it offers many important features for MSPs, it’s still actually quite hard to measure how much the price of using Autotask PSA is. The lack of transparency is one of the main factors.

However, we can assume Autotask PSA is quite familiar with other custom software-as-a-service products. Meaning that the price will go up for every feature, headcount, and customisation you ask for.

Investing in PSA software is a smart move for any MSP looking to improve their operational efficiency.

However, to get the most out of your PSA, it needs to work with your other tools.

Nexalab’s App Integration Services can help you connect your PSA with other essential platforms, like CRM software, for example. This means you get a complete view of your operation, automate repetitive tasks, and personalise your customer interactions. It’s a solution that helps you get the most out of your PSA investment. Contact Nexalab today to explore how App Fusion can drive your business forward.