Nexa Lab Blog – As a managed service provider (MSP), managing tickets, resources, projects, and billing are all the daily tasks that you need to do. While everything can be done manually, software solutions come as a big help and can make all these processes more simple. Learn more about Autotask integrations with network monitoring tools through our guide.

That’s where the Autotask PSA comes into play. Autotask PSA provides you with simpler ticketing, time tracking, and invoicing processes. This enables MSPs to handle projects, resources, and client relationships efficiently.

However, MSPs’ daily operations are more than that. From the technician’s perspective, their daily tasks are more technical, like doing real-time diagnostics, performance monitoring, and applying patches to their system.

All those tasks can’t be done within Autotask PSA. Thankfully, Autotask has integration capability, so you can connect the PSA with tools to help technicians do their job, which are network monitoring tools.

So, what network monitoring software can be integrated into your Autotask PSA system?

We are going to explore some of the best options. But before we jump into that, let’s get to know why this integration can help your overall MSP business operations.

Why You Need Autotask Integrations with Network Monitoring Tools

Managing tickets, resources, projects, and billing are only half of the MSP business.

The most important part is to provide your clients with technical support to make sure their networks and systems are running smoothly.

That’s why you need the network monitoring tools on hand. However, if you are using Autotask PSA as your customer-facing operations system, an integration with the network monitoring tools can have benefits such as:

Unified View of Operations

Autotask PSA provides a centralized platform for managing all aspects of an IT business, including the service desk, project management, billing, and reporting.

Autotask integrations with network monitoring tools enables a unified view of operations, allowing IT teams to monitor and manage network devices, applications, and services from a single platform.

Real-Time Visibility and Alerting

Network monitoring tools provide real-time visibility into network performance, availability, and security.

Autotask integrations with network monitoring tools enables IT teams to receive automatic alerts for network and device events, which can be automatically converted into tickets in Autotask PSA. This ensures that issues are addressed promptly, reducing mean time to detect (MTTD) and mean time to resolve (MTTR).

Efficient Troubleshooting and Resolution

The Autotask integrations with network monitoring tools enables IT teams to troubleshoot and resolve issues more efficiently.

Autotask PSA’s customisable dashboards and widgets provide a real-time view of network performance, allowing IT teams to identify and address issues quickly. The integration also enables automatic ticket creation and closure, streamlining the troubleshooting process.

Enhanced Productivity and Efficiency

The Autotask integrations with network monitoring tools enhances productivity and efficiency by reducing the time spent switching between tools. Autotask PSA’s centralised platform and customisable dashboards enable IT teams to manage all aspects of their business from a single platform, reducing the need for multiple tools and increasing productivity.

Better Decision-Making

Autotask PSA’s customisable dashboards and widgets provide real-time insights into network performance, enabling IT teams to make data-driven decisions.

The Autotask integrations with network monitoring tools provides a comprehensive view of network operations, enabling IT teams to identify trends, optimize performance, and improve service delivery.

More on Nexalab’s blog: Autotask Project Management: Features and Functions

Top 5 Autotask Integrations for Network Monitoring

So, what are the top Network Monitoring tools that can integrate easily with your Autotask PSA system? Here are the top 5 options according to Appypie.

1. SolarWinds

SolarWinds is a comprehensive network monitoring tool known for its scalability and extensive features.

Integrating SolarWinds with Autotask allows for automatic ticket creation based on network alerts. This integration ensures that any network issue detected by SolarWinds is promptly logged and assigned to the appropriate technician in Autotask. The synchronization of network performance data with Autotask’s service management capabilities enables more efficient issue resolution and better tracking of network health.

Pros:

• Scalability and extensive features.
• Automatic ticket creation based on network alerts.
• Synchronization of network performance data with Autotask.

Cons:

• Higher initial setup complexity.
• Additional cost for advanced features.

2. PRTG Network Monitor

PRTG Network Monitor offers versatile network monitoring with customisable sensors.

When integrated with Autotask, PRTG can automatically generate tickets for any anomalies detected within the network. This integration enhances your ability to manage and resolve network issues quickly. The data collected by PRTG is seamlessly transferred to Autotask, providing a comprehensive overview of network performance and facilitating more informed decision-making.

Pros:

• Customisable sensors and versatile monitoring.
• Automatic ticket generation for network anomalies.
• Seamless data transfer to Autotask for comprehensive network management.

Cons:

• Limited advanced analytics compared to other tools.
• Requires initial configuration for optimal performance.

3. Auvik

Auvik specializes in network monitoring and management, offering deep visibility and control over network infrastructure.

The Autotask integrations with network monitoring tools Auvik enables automatic ticket creation for network issues, streamlining the incident management process. Auvik’s detailed network maps and performance metrics are accessible within Autotask, allowing for better tracking and resolution of network problems.

This integration helps ensure that your network operations are smooth and any issues are addressed promptly.

Pros:

• Deep visibility and control over network infrastructure.
• Automatic ticket creation for network issues.
• Detailed network maps and performance metrics within Autotask.

Cons:

• Higher cost compared to some competitors.
• Learning curve for full utilisation of features.

4. Datadog

Datadog is a monitoring and analytics platform that provides real-time insights into network performance.

The Autotask integrations with network monitoring tools Datadig facilitates the automatic creation of service tickets based on network alerts. This integration ensures that critical network events are immediately brought to your attention and managed efficiently within Autotask. Datadog’s advanced analytics and Autotask’s service management capabilities combine to offer a powerful solution for maintaining optimal network performance.

Pros:

• Real-time insights into network performance.
• Automatic creation of service tickets based on network alerts.
• Integration with Autotask for efficient incident management.

Cons:

• Pricing may be prohibitive for smaller MSPs.
• Requires some customization for specific network environments.

5. ManageEngine OpManager

ManageEngine OpManager provides comprehensive network monitoring with a focus on ease of use and flexibility.

When integrated with Autotask, OpManager can automatically generate tickets for detected network issues, ensuring that they are promptly addressed. The integration allows for seamless data flow between OpManager and Autotask, providing a holistic view of network health and performance. This collaboration enhances your ability to manage network incidents effectively and maintain high service standards.

Pros:

• Comprehensive network monitoring with ease of use.
• Automatic ticket generation for detected network issues.
• Holistic view of network health within Autotask.

Cons:

• Limited scalability for very large networks.
• Integration may require dedicated IT resources for setup.

How to Choose the Right Integration

Choosing the right Autotask integrations with network monitoring tools depends on several factors.

First, consider the specific requirements of your network environment and the features offered by each monitoring tool.

Assess the scalability of the tool and how well it can grow with your business.

Evaluate the ease of integration and the level of support provided by the vendor. Compatibility with your existing systems and workflows is crucial to ensure a smooth implementation.

Additionally, consider the user interface and ease of use of the network monitoring tool.

A tool that is intuitive and easy to navigate can significantly enhance your team’s productivity.

Look for integrations that offer comprehensive reporting and analytics, as these features can provide valuable insights into network performance and help you make informed decisions.

Finally, consider the cost of the Autotask integrations with network monitoring tools. While some tools may offer extensive features, they might also come with a higher price tag.

Balance the cost with the value the integration brings to your operations. It’s essential to choose an integration that fits within your budget while still meeting your network monitoring needs.

More on Nexalab’s blog: Autotask Ticketing System: A Complete Guide for IT Department and MSPs

Conclusion

Autotask integrations with network monitoring tools can greatly enhance your IT management capabilities. The combination of Autotask’s powerful service management features and the real-time monitoring capabilities of tools like SolarWinds, PRTG Network Monitor, Auvik, Datadog, and ManageEngine OpManager provides a comprehensive solution for maintaining optimal network performance.

Investing in PSA software is a smart move for any MSP looking to improve their operational efficiency.

However, to get the most out of your PSA, it needs to work with your other tools.

Nexalab’s App Integration Services can help you connect your PSA with other essential platforms, like CRM software, for example. This means you get a complete view of your operation, automate repetitive tasks, and personalise your customer interactions. It’s a solution that helps you get the most out of your PSA investment. Contact Nexalab today to explore how App Fusion can drive your business forward.